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Practice Policies

Chaperones

At Salisbury Medical Practice, we recognise that intimate examinations may be uncomfortable or distressing, and that patients may be reassured by the presence of a trained chaperone. The clinician performing the procedure will ask you beforehand if you would like to have one present.

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In addition, patients can ask to have a chaperone present for any other examination or procedure. If you decide that you would like to have one, please could you tell the receptionist when you are booking the appointment, so that arrangements can be made.

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A chaperone is there to ensure that you are not experiencing discomfort during the examination, and for reassurance in situations where you may feel vulnerable.

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They may be a clinical member of staff, such as a nurse, or a non-clinical member of staff, such as a receptionist. In the second case, they would have undergone specific training as a chaperone.

We would not normally ask a family member or friend to act as a chaperone, but this does not mean that you cannot have one with you, if you feel that it would be helpful.


Zero Tolerance Policy

Salisbury Medical Practice operates a zero-tolerance policy towards patients who are violent, use threatening behaviour or are verbally abusive towards a member of our staff. We recognise that at times, illness is stressful, but please remember our staff are trying to do their best for you. Thank you. 



 
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