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Latest News

New Appointment System in place

New Appointment System

Dr Hewetson's Cycle for Friends of Salisbury Medical Practice doing 960miles over 9days.

Dr Hewetson's Cycle for Charity

Diabetic Education Session will be back on Tuesday 20th of June at Salisbury Medical Practice

Diabetic Flyer

Below is a video on NHS 111, which has been designed to enable patients to access local health services .

Please watch the video for more information.



Dear Patients


Dr Robert Hewetson and Dr Judith Burns plan to change their working patterns from 1st April 2017


Both GPs are planning to continue working in the practice within a job share arrangement.  For many years, they have looked after each other’s patients during periods of absence and have developed a robust handover so that there is good continuity in patient care.

From April this year, whilst Dr Hewetson and Dr Burns will continue to work their usual hours in the practice, they will only work alternate months.  They will endeavour to provide the same level of care but please offer feedback if you are aware of any problems.


Thank You


Dr Robert Hewetson and Dr Judith Burns


11 January 2017

Health bosses in Wiltshire have issued a stark warning to members of the public who are misusing emergency NHS services, putting unnecessary pressure on hospitals and putting more seriously ill patients at risk. 


Between 31 December and 8 January 2017, just over 5,000 people attended A&E departments at Royal United Hospital, Bath, Great Western Hospital in Swindon and Salisbury District Hospital, yet only 33% of those people actually needed urgent or emergency treatment.


Over the last month, people have attended A&E departments with minor ailments which are not serious or life-threatening, including examples such as:


  •     Coughs, colds and sore throats
  •     Toothache
  •     Sickness and diarrhoea
  •     Excessive alcohol consumption
  •     Backache
  •     Broken finger nails


Speaking on behalf of NHS Wiltshire CCG, Tracey Cox, Acting Accountable Officer said: “Emergency departments right across the region are extremely busy and people must start taking accountability for their actions and the impact this has on the NHS. 


“Our message is very simple: if it is not a serious or life threatening emergency then please do not waste the time of busy hospital teams or 999 services who are there to look after patients who are very sick and who do need immediate medical help.


“Many of the attendances the region’s hospitals are seeing are for common winter illnesses such as bad colds, viruses or stomach bugs which always circulate in the community at this time of year.  These are best looked after at home with over the counter medication, plenty of fluids, rest and recuperation - they certainly do not need a trip to A&E.” 


The NHS always sees a rise in emergency admissions to hospital at this time of year, particularly amongst older people, who are much more susceptible to serious illness or injury during the cold winter months.  For every inappropriate A&E attendance the attention of hospital staff is pulled away from caring for those who really do need immediate and potentially lifesaving help.



Mrs Cox added:

“Our emergency system is without doubt the best in the world but we need to keep it that way and keep 999 and emergency care free to do what the NHS does best.  The system is under extraordinary pressure, so we are appealing to the public today and for everyone to really think about how to use services.  All our staff are working really hard to get back on track, but people can help us to ease the pressures by, for example, offering friends and family members a lift to and from appointments, and supporting their loved ones at home with extra care and attention to ensure they can be discharged from hospital when medically fit.  This will help hospitals to free up beds so that the NHS is able to admit and treat the most vulnerable people who need our care the most”.


She added:  “We appreciate that, regrettably, some patients are having elective operations and appointments cancelled during this period of sustained escalation. We completely understand that this is likely to cause additional inconvenience and distress but patients should be assured they will have their operation or appointment rebooked as soon as possible, and will be contacted directly”.


Dr Peter Jenkins, GP and Chair of NHS Wiltshire Clinical Commissioning Group said:


“Your GP should always be the first port of call for most medical problems unless it is a serious or life threatening emergency.  If in doubt, the free NHS 111 number is available 24/7 for medical advice. 


“If you have made a GP appointment which you don’t need any more, we urge you to cancel.  If you don’t, you prevent other patients from being seen and waste the time of ever-stretched doctors and nurses. In Wiltshire, this boils down to a potential 6,000 patients missing out on an opportunity to be seen each month.  So please make sure you let your practice know if you can’t attend - practices will then be able to offer these appointments to other patients who need them”.

Dr Jenkins added:  “The number of missed appointments across Wiltshire averages around 6,000 every month, a shocking statistic especially at a time when practices are struggling to meet patient demand for appointments.  It’s really important that people understand the impact they have if they simply do not turn up. Everyone has responsibility to look after the NHS – it’s patients’ money after all – and we urge Wiltshire people to cancel their unwanted appointments so that those most in need are able to be seen more quickly”.


Healthcare leaders in B&NES, Swindon and Wiltshire are also backing the national Stay Well This Winter campaign which encourages people to look after themselves well



11 January 2017

NHS Wiltshire pleads ‘help us to help you’

NHS Wiltshire is urging patients to ‘help us to help you’ as they are currently experiencing unprecedented challenges and extreme pressure at A&E Departments across the county.

Wiltshire Clinical Commissioning Group is asking patients, families and carers to carefully consider whether a trip to A&E is the right course of action for their ailment, or whether other healthcare services, or even self-care is more appropriate.

Dr Rob Matthews, GP at Spa Medical Centre explains: “Our region’s hospitals are currently seeing an overwhelming number of people who are attending because they have common winter illnesses such as bad colds, viruses or stomach bugs and also for things like excessive alcohol consumption, broken finger nails and toothache. These ailments can and should be looked after at home with over the counter medication, plenty of fluids, rest and recuperation - they certainly do not need a trip to A&E.” 

NHS Wiltshire wants patients to help by taking personal responsibility for their healthcare where they can and accessing the right healthcare service at the right time when required. For medical help and advice on where to go if it is not an emergency then the free NHS 111 number is available 24/7. Pharmacists are experts in many areas of healthcare and can also offer advice on a wide range of conditions and common illnesses such as coughs, colds and stomach upsets. GPs should always be the first port of call for most medical problems - unless it is a serious or life threatening emergency and then A&E is the right place to go.

With increased pressure across the system people are also asked to:

  •    Cancel unwanted medical appointments, so that others who need them can be seen more quickly.
  •    Offer to drive a family member or friend home from hospital
  •    Keep a well-stocked medicine cabinet to be able to treat yourself at home for minor illnesses
  •    Make sure elderly relatives are warm and have supplies in case of bad weather

Peter Jenkins, Chair of Wiltshire Clinical Commissioning Group adds: “We need patients to take responsibility for making the right decision about where to go for healthcare advice. Every year the NHS makes the same plea to the public and every year we continue to see inappropriate A&E attendances rise. We prepare for increases in attendance over the winter, because we expect that to happen, however when patients are turning up to A&E when they don’t need to be there it adds significant pressure to an already challenging situation.”


Dr Webb RIP.

Below is a link to to Tributes for Dr Webb:


Rheumatoid Arthritis Tuesday 16th May  @ 11:00am


Volunteers from the National Rheumatoid Arthritis Society help to facilitate this support café on the third Tuesday of every month, for people with Rheumatoid Arthritis and general Arthritis. 

Memory Cafe Wednesday 26th April @ 1.30pm

  • Salisbury Medical Practice Memory Cafe
  • 4th Wednesday of every month
  • 1.30pm - 3pm
  • Fountain Cafe, Fisherton House, Fountain Way, Salisbury

The memory cafe is an opportunity for people living with dementia, and their carers, to drop in for a sociable chat in a friendly atmosphere. It gives people the chance to meet others in a similar situation, receive advice and support, share experiences and enjoy a cup of tea.

We look forward to seeing you!

Apprenticeship Blog

A new apprentice, Jasmin, has joined our administrative team! Jasmin will be keeping a blog during her apprenticeship, expressing her thoughts and what she has learnt. Click here to read the blog.


Carers Cafe Tuesday 2nd May @ 10:30am

Carers can be people of any age, adult or child, who provide unpaid support to a partner, child, relative or friend who couldn't manage to live independently or whose health or well-being would deteriorate without this help.

Caring is often something that is a normal part of family life, however, caring can come at great personal cost and take its toll on you, the carer.

Carers can experience both negative physical and mental health and well-being, suffer social and financial consequences and may find themselves isolated from family and friends.
Salisbury Medical Practice aims to provide you with emotional and practical support, while offering social environments according to your needs and wishes.

You are warmly invited to drop in for a sociable chat in a friendly atmosphere, to meet others in a similar situation, receive advice and support, share your experiences and enjoy a range of refreshments from Fountain Cafe.

  • Salisbury Medical Practice Carers Café
  • 1st Tuesday of every month
  • 10:30am — 11:30 am
  • Fountain Café, Fisherton House, Fountain Way, Wilton Road

Carers are welcome to come to the Cafes with the person they care for, family members or by themselves. Those who have lost the person they care for are also welcome to come along to our Café.

SMP wins Carers Award

We are proud to announce that we have received the Carers Gold Plus Award!

Pictured below are Helen, our Carers Volunteer, and Gloria, one of our receptionists also involved with our Carers work.

Carers Award G and H

SMP wins at Public Health Awards

We are proud to announce that yesterday evening we received an award for Innovation in Public Health with our Living Well scheme at the Wiltshire Public Health Awards.

Below are all those who received awards on the night.

PHA Awards Winners

Salisbury Leg Club - Every Tuesday, 9am - 12 noon

Taking place at Fisherton House, Salisbury Leg Club is a unique partnership between Salisbury Medical Practice, Harcourt Medical Centre and Millstream Medical Centre. 

Salisbury leg Club is there to provide free community-based treatment, health promotion, education and on-going care for people of all age groups.

Salisbury Leg Club will provide treatment and advice for leg ulcers, dry/wet legs, swollen or painful legs, support stockings and well leg regime.

Share experience and gain peer support in an informal, social environment. Refreshments will be available.

Would you Recommend Salisbury Medical Practice?

Your suggestions and comments on the care and treatment you receive is important to us. We would appreciate if you could complete the Friends and Family Test. To take part, click on the 'Friends and Family Test' link on our Homepage. Alternatively, you will find copies by reception in Fisherton House.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website